Management Consulting: Organizational Design, Improved Processes
Management Consulting: Organizational Design, Improved Processes
What are you or your company struggling with? Profits, product lines, personnel, procedures, rating agencies, capital, reinsurance, marketing? We start with an analysis of the area or company looking at management, executives, interdepartmental relations, numerics, data, departments, historical results, strategic plans, etc. Then we come to you with an analysis of the way forward.
For example, a review of a health insurance operation was undertaken to answer the question: was the claims function operating above normal standards and how was it and the management of the company working in coordination? The review identified areas of claims errors, areas of claims adjudicator training, areas of systems errors, required upgrades, and areas for improved communication between departments to improve the overall operations.
In another example, a review of an underwriting unit within an insurance operation was requested. The review included the underwriting procedures, the underwriting notes and files and data collected, models used for rating, components of the underwriting profit and risk margins as well as the results by product line. Underwriting files were reviewed against the results and procedures. Management could then implement recommended improvements and have an outside view on their underwriting department.